FAQ

Frequently Asked Questions

When should I plan on arriving at the airport before my flight?

Arrive Early! Every travel experience is different and it is important for travelers to understand the time requirements involved in a trip. Travelers should contact their airline to ask about cut-off times for checking bags and to find out how many minutes the airline expects travelers to be at the gate prior to departure. Call Ahead! Check your flight status and ticket counter operation hours.

Who is allowed to go to the gates on the concourses?

Only ticketed passengers are allowed through security. Passengers must obtain a boarding pass from the airline they are flying before they can pass through security screening. E-ticket confirmations are no longer accepted for access. Some airlines allow customers to print boarding passes on-line with “web check-in.” Please consult the airline you are flying to inquire if the web check-in option is available to you.

Are there exceptions to the “ticketed passengers only” rule?

The airlines make exceptions to this rule for people with special needs such as unaccompanied minors, the elderly or the physically challenged. Contact your airline to find out their policy. Usually, an airline reservations agent can help you make the arrangements.